Customer Success & Support

This track is created for leaders and employees who are starting, scaling and working in post-sales teams in Seed, Series A and Series B startups.

Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Beatrice Botti

Beatrice Botti

VP, Chief Privacy Officer, DoubleVerify Inc.

Christopher Harris

Christopher Harris

Founder, Boston Founders Forum

Diane Gordon

Diane Gordon

CEO, Customer Growth Consulting

Erica Favorito

Erica Favorito

Founder/Principal, Slice Advisory

Jean-Pierre Frost

Jean-Pierre Frost

Customer Success Associate, Posit PBC

Kate Zartarian

Kate Zartarian

VP, Customer Experience, Sierra Interactive

Zara Perumal

Zara Perumal

CTO/Co-Founder, Overwatch Data

Eleni Vorvis

Eleni Vorvis

Co-founder, Boston Founders Forum

Nika Ouellette

Nika Ouellette

Head of Marketing & Education, Perch

Sara Sigel

Sara Sigel

Community Experience Builder

Erin Webster-Shaller

Erin Webster-Shaller

VP of Marketing, FitNow, Inc.

Matt Handy

Matt Handy

Growth Consultant, HazelGray

Tyler Markley

Tyler Markley

Co-founder, Parrot AI

Jay Wilson

Jay Wilson

VP of Customer Success

Alex Johnston

Alex Johnston

Head of Customer Success, Avise

Allastair Meffen

Allastair Meffen

VP, Customer Success, Florence Healthcare

Sheryl Hawk

Sheryl Hawk

Chief Customer Officer, Vizit

Asha May

Asha May

Customer Growth Advisor, CX 4 Growth

Amber Dang

Amber Dang

Senior Customer Success Manager, Compt

Marcela Albertini

Marcela Albertini

Enterprise Customer Success Manager, SCW

Kate Bischoff

Kate Bischoff

Director of Client Services, Tolemi

Liza Cotter

Liza Cotter

Attorney, Cooley LLP

Talks

(1.19) Under Lock and Key: Safeguarding Your and Your Customers' Privacy

September 09, 2024, 10:00 PM

Faculty Dining Room - 4th Floor

Beatrice Botti

Zara Perumal

Tyler Markley

Liza Cotter

(3.18) Transforming Customers into Advocates: The Power of Community-Led Growth

September 11, 2024, 06:15 PM

Faculty Dining Room - 4th Floor

Nika Ouellette

Sara Sigel

Erin Webster-Shaller

Matt Handy

(5.6) A Tale of Two Departments: Who Owns Customer Expansion?

September 13, 2024, 03:15 PM

Faculty Dining Room - 4th Floor

Christopher Harris

Eleni Vorvis

Marcela Albertini

(5.7) Clash of the Bots: Implementing AI in Post-Sales

September 13, 2024, 04:30 PM

Faculty Dining Room - 4th Floor

Jay Wilson

Amber Dang

(5.10) Tech-Touch Chess: Scaling with Consistency and Scale

September 13, 2024, 06:15 PM

Faculty Dining Room - 4th Floor

Erica Favorito

Alex Johnston

Allastair Meffen

Asha May

(5.12) Metrics Magic: Measuring a High-Functioning Post Sales Team

September 13, 2024, 07:30 PM

Faculty Dining Room - 4th Floor

Diane Gordon

Kate Zartarian

Sheryl Hawk

Kate Bischoff

(5.14) Take a Breath: The Art of Diffusing Difficult Clients

September 13, 2024, 08:45 PM

Faculty Dining Room - 4th Floor

Jean-Pierre Frost

The Sawyer Business School occupies an unrivaled position at the nexus of Boston’s private, public, and nonprofit sectors. Our learners enjoy unparalleled access to the city’s financial and innovation clusters, seats of government, nonprofit organizations, and world-class healthcare institutions.