Customer Success & Support

This track is created for leaders and employees who are starting, scaling and working in post-sales teams in Seed, Series A and Series B startups.

Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Marcela Albertini

Marcela Albertini

Enterprise Customer Success Manager, SCW

Kate Bischoff

Kate Bischoff

Director of Client Services, Tolemi

Beatrice Botti

Beatrice Botti

VP, Chief Privacy Officer, DoubleVerify Inc.

Liza Cotter

Liza Cotter

Attorney, Cooley LLP

Amber Dang

Amber Dang

Senior Customer Success Manager, Compt

Erica Favorito

Erica Favorito

Founder/Principal, Slice Advisory

Jean-Pierre Frost

Jean-Pierre Frost

Customer Success Associate, Posit PBC

Diane Gordon

Diane Gordon

CEO, Customer Growth Consulting

Matt Handy

Matt Handy

Growth Consultant, HazelGray

Christopher Harris

Christopher Harris

Founder, Boston Founders Forum

Sheryl Hawk

Sheryl Hawk

Chief Customer Officer, Vizit

Alex Johnston

Alex Johnston

Head of Customer Success, Avise

Tyler Markley

Tyler Markley

Co-founder, Parrot AI

Asha May

Asha May

Customer Growth Advisor, CX 4 Growth

Allastair Meffen

Allastair Meffen

VP, Customer Success, Florence Healthcare

Nika Ouellette

Nika Ouellette

Head of Marketing & Education, Perch

Zara Perumal

Zara Perumal

CTO/Co-Founder, Overwatch Data

Sara Sigel

Sara Sigel

Community Experience Builder

Eleni Vorvis

Eleni Vorvis

Co-founder, Boston Founders Forum

Erin Webster-Shaller

Erin Webster-Shaller

VP of Marketing, FitNow, Inc.

Kate Zartarian

Kate Zartarian

VP, Customer Experience, Sierra Interactive

Jay Wilson

Jay Wilson

VP of Customer Success

Talks

(1.19) Under Lock and Key: Safeguarding Your and Your Customers' Privacy

September 09, 2024, 10:00 PM

Faculty Dining Room - 4th Floor

Liza Cotter

Tyler Markley

Beatrice Botti

Zara Perumal

(3.18) Transforming Customers into Advocates: The Power of Community-Led Growth

September 11, 2024, 06:15 PM

Faculty Dining Room - 4th Floor

Nika Ouellette

Matt Handy

Sara Sigel

Erin Webster-Shaller

(5.6) A Tale of Two Departments: Who Owns Customer Expansion?

September 13, 2024, 03:15 PM

Faculty Dining Room - 4th Floor

Christopher Harris

Marcela Albertini

Eleni Vorvis

(5.7) Clash of the Bots: Implementing AI in Post-Sales

September 13, 2024, 04:30 PM

Faculty Dining Room - 4th Floor

Amber Dang

Jay Wilson

(5.10) Tech-Touch Chess: Scaling with Consistency and Scale

September 13, 2024, 06:15 PM

Faculty Dining Room - 4th Floor

Erica Favorito

Alex Johnston

Asha May

Allastair Meffen

(5.12) Metrics Magic: Measuring a High-Functioning Post Sales Team

September 13, 2024, 07:30 PM

Faculty Dining Room - 4th Floor

Sheryl Hawk

Kate Zartarian

Diane Gordon

Kate Bischoff

(5.14) Take a Breath: The Art of Diffusing Difficult Clients

September 13, 2024, 08:45 PM

Faculty Dining Room - 4th Floor

Jean-Pierre Frost

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